CYA directors and
members are discouraged because the BC SPCA routinely
fails to respond adequately to reasonable complaints against
it. In fact, sometimes the SPCA refuses to respond
to complaints at all. The public, donors, volunteers and
staff deserve meaningful discussion with the SPCA
when issues arise. All institutional bureaucracies know
that a single letter represents the same viewpoint many
times over in the general population. Those who take time
to put thoughts to paper expect at least a response and
many expect action to follow. It's a reasonable expectation
to have of a charity organization, particularly one that
has professional community relations staff and a variety
of consultants at head office.
CYA has wondered
where all of these resolved complaints and unanswered
letters go, so it has decided to find out and report those
findings on this site. Therefore, we are calling for copies
from your files. If you have retained letters you've written
to the SPCA that have gone unattended in the past, please
forward them to us. You can also write directly to us
with records of other contacts you have made that have
left your issues unresolved. We will collate the material
and issue a report card about the issues, trends and findings
from within it. If your complaint or attempt at making
contact with the SPCA landed in the litterbox,
scoop it out of there and deposit it with CYA. We
will get back to you, whether or not your check is in
CYA has received
a number of complaints that site visitors have previously
sent to the BCSPCA.
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