Ombudsman Research
The Ombudsman for Humanitarian Assistance:
An interagency initiative to establish a Humanitarian Ombudsman.
"The 'Ombudsman
project' emerged out of the debate on accountability in
humanitarianassistance. Of particular concern was the
fact that few existing structures encourage humanitarian
agencies to be accountable to their clients, the
beneficiaries or claimants of humanitarian assistance.
"Vision …an impartial and independent
voice. Role..to provide a
mechanism by which the concerns of people…can be
raised and addressed within the humanitarian community."
C/o British Red Cross Society.
http://www.oneworld.org/ombudsman/openpage.html
Alberta Association of Animal Health Technologists
(AAAHT):
"We provide an Ombudsman: if you are experiencing
problems with your employer or with other AHTs or have
questions
about ethics and the law, the AAAHT Ombudsman is here
to help you. She can either answer your questions or help
you find the right person to talk to." http://www.aaaht.com/
Government of British Columbia Ombudsman:
http://www.ombud.gov.bc.ca/
Charity Accountability
Programs:
Alberta Government
Services: Charities, Coops,
Non-profit Companies, Fund-raising Businesses & Societies.
http://www3.gov.ab.ca/gs/services/cnfb/
How to File a Consumer
Complaint http://www3.gov.ab.ca/gs/services/consumer/
Acts and Regulations
Charitable Fund-raising Act c.C-9
Sets standards for charitable organizations and professional
fund-raisers when soliciting contributions and helps protect
the public from fraudulent, misleading or confusing solicitations.
http://www.qp.gov.ab.ca/documents/acts/C09.CFM
Charitable Fund-raising
Regulation - AR 108/2000
http://www.qp.gov.ab.ca/documents/regs/2000_108.cfm
Consumer Tips Information
for Charities Donors -
The Charitable Fund-raising Act http://www3.gov.ab.ca/gs/pdf/charities.pdf
The Better Business Bureau (BBB) of Southern Alberta
is the leader among Canadian bureaus
in operating a Charity Review Program in which charities are
measured against 14 voluntary standards in a province where
there are more than 1,000 registered charities. And the BBB's
Dispute Settlement Centre has a well-trained staff and corps
of mediators and arbitrators who provide consumers and businesses
an alternative to the courts. http://www.southernalbertabbb.ab.ca/
The Charity Review Program for BBB
Southern Alberta
http://www.betterbusiness.ca/consumer_services/charity_review.asp
Canada Customs and Revenue
Agency - Charities Division
Registered Charities and the Income Tax Act
(613) 954-0410 or toll free 1-877 202 5111
BCSPCA Head Office Charitable tax number:11881 9036 RR0001
Vancouver Regional Branch Charitable tax number: 11881 9036
RR0019
http://www.ccra-adrc.gc.ca/E/pub/tg/rc4108em/rc4108-e.htm
Charity Watch
http://www.cbc.ca/disclosure/archives/0111_charity/charity.html
The Charity Commission:
The organization responsible
for overseeing charities in England and Wales.
http://www.charity-commission.gov.uk
Complaints about the Charity
Commission itself (England and Wales) can be made either
to the Independent Complaints Reviewer http://www.icrev.demon.co.uk/icrbook.htm
or the Parliamentary Ombudsman www.ombudsman.org.uk. The intention
is that the Independent Complaints Reviewer, who also deals
with complaints about the Land Registry, the Public Records
Office and the Housing Corporation, will deal with most complaints.
But a complainant can go directly to the Parliamentary Ombudsman
and is not required to put his/her complaint to the Independent
Complaints Reviewer first.
With regard to the regulation
of charities in the Republic of Ireland, you may be interested
checking out
http://www.tvindalert.org.uk/charity
Among other things, it says, "Despite Government
pledges, there is still no sign of legislation to regulate
charities in Ireland."
Articles:
Building on Strength: Improving
Governance
and Accountability in Canada's Voluntary Sector:
The final report of the Panel on Accountability and Governance
in the
Voluntary Sector, chaired by Ed Broadbent. Includes 41 recommendations
on improving accountability and strengthening the capacity
of the voluntary
sector, as well as a good practice guide effective stewardship
(Final Report February 1999).
http://www.ccp.ca/information/documents/cp141.htm
Accountability:
The maturing of the charitable sector by Sherry Ferronato
(March 3, 1999)
Practicing accountability takes time, resources, and a lot
of thought.
Here's how some in the sector view the issue.
http://www.charityvillage.com/charityvillage/research/rstew7.html
http://www.ccp.ca/information/sector%5Fissues/standards%5Fof%5Fpractice/fc300.htm
Fair First: An OmbudsAudit
of the WCB Ombudsman
Gives a comparison of the two most common ombudsman models:
1. Classical usually used within government, and
2. Executive usually used
in private companies.
Click
here and here
The Muttart Foundation:
'Talking about Charities:
Canadians' Opinions of Charities and Issues Affecting
Charities
Public Opinion Survey Results Released October 3, 2000
This study was prepared by the Canadian Centre for Philanthropy,
and surveyed the opinions of almost
3,900 Canadians. The full report (85 pages) is available
for download, or you may choose to download only the
Executive Summary (12 pages).
http://www.muttart.org/
"What's It Worth?"
by KPMG December 1998
Alberta and Saskatchewan (148 pages).
Salary Survey - The Foundation released a study
of compensation paid to some senior people within the
charitable sector in Alberta and Saskatchewan. The study
examined salaries and benefits paid to executive
directors/chief staff officers, managers one level below
the senior staff person, and volunteer coordinators.
http://www.muttart.org/public.htm
Related Links:
The Canadian Centre
for Philanthropy
http://www.ccp.ca/
The Better Business
Bureau of Mainland BC: It is one of nearly 180 Better
Business Bureaus across theU.S. and Canada. We are a
private, nonprofit, self-regulatory organization, dedicated
to promoting fairness and honesty in the marketplace.
http://www.bbbvan.org/aboutbbb/index.html
The BBB Wise Giving
Alliance http://www.give.org/
is affiliated
with the Canadian Council of Better Business
Bureaus
(CCBBB) and the Better Business Bureau system)
http://www.canadiancouncilbbb.ca/cancouncil.html
The links below have information about how a well functioning
society runs and about the roles of board members and
directors. Interested parties can compare these models
with the BCSPCA management structure.
http://www.managementhelp.org/misc/founders.htm
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